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Contact us

Get in touch with us

Our Address

22 Central Park Ave
Ashmore, QLD
4214 Australia

Email us:

Email: service@brandpoint.com.au

Phone us

Call: +61 (0)7 55646767

Opening hours:

Monday to Friday: 8am to 5pm

Stay Social:

FAQ

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FAQ’s

In order to resolve your query as quickly as possible, we suggest you review our frequently asked questions below. If your question is not answered here, please contact customer services and we’ll see if we can help!

ORDERING ONLINE

How do I place an order?

Select product or products on our online store, by clicking the add to basket icon. Enter your personal details in our secure shopping area.

What if I experience a problem with the website whilst in the middle of my order?

If you encounter any problems via our website which you feel we need to be made aware of, please contact our technical team on service@brandpoint.com.au. Who will investigate the problem as soon as possible and advise you accordingly.

How can I be sure that my order has been placed correctly?

If your order is successful, you should receive a ‘PayPal Payment Confirmation’ shortly. We will also send you an ‘Order Confirmation’ email within the next few days.

I haven’t received my order confirmation email.

The email was sent once you completed the checkout process. If you can’t find it:

  • Check your junk folder as it may have been marked as ‘spam’.
  • Make sure that you check the same ‘inbox’ of the email address you used to purchase the product.
  • Ensure that your PayPal account log in email address is the same as the one you have used to purchase the product.
  • If you still cannot see a confirmation email, please contact our customer service via phone +61 (0)7 55646767 or email service@brandpoint.com.au

Can I place an order and pay for my goods over the telephone?

Yes, you can phone between 8am and 5pm AEST Monday to Friday, on +61 (0)7 5564 6767 to speak to a customer service representative.

PAYMENT OPTIONS

What are the different ways I can pay?

At the moment, we accept payment via Direct Bank Transfer, PayPal and Credit Card.

  • Direct Bank Transfer – Make payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
  • PayPal – Pay via your PayPal account.
  • If you don’t have a PayPal account, you can pay with your credit card using the PayPal option. The default option is to pay using a debit or credit card.

Unfortunately, we do not accept payments in cash or personal/company cheques.

SHIPPING AND DELIVERY

What are your delivery charges?

We charge a flat rate per transaction, irrespective of the number of products your order.
Our flat rate for TOLL IPEC shipping is AU $10.00.

How quickly will I receive my order?

Our standard expected delivery time is 7 working days after placing your order, but this time may be exceeded in some cases. If you do not receive your goods within 10 working days of receiving your order confirmation email, please contact us with your Order Number and details here service@brandpoint.com.au

Do you deliver to my country?

Unfortunately, due to international shipping regulations, we can not deliver our fragrances worldwide. Currently only shipping within Australia.

If I still have a shipping and delivery query, who do I contact?

If your query is still unresolved, please contact our customer service via email service@brandpoint.com.au, or phone +61 (0)7 55646767

RETURNS AND CANCELLATIONS

What do I do if a product I order is not suitable or faulty?

We want you to be completely satisfied with your order and we would hope to resolve any problems you may have. Simply return the item to us within 7 days of receipt and we will give you a refund of the goods value or exchange it for something else. All returned items should be in their original packaging and in resalable condition. Please include details of why you are returning the item and whether you would like a refund or an exchange. If you are requesting an exchange, state the product code of the item you wish to receive. We strongly recommend that you obtain proof of despatch when returning items in case they get lost.

MISCELLANEOUS

What if I experience a problem with the website whilst in the middle of my order?

If you encounter any problems via our website which you feel we need to be made aware of, please contact our technical team on service@brandpoint.com.au. Who will investigate the problem as soon as possible and advise you accordingly.